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TERMS OF SALE

 

These terms of sale pertain to online purchases made on Accuride.com only.

 

Payment

Accuride.com accepts Visa, MasterCard, American Express and Discover.  We do not issue gift cards or website credits at this time.

 

Order Processing

Orders placed before 12pm Pacific Time are processed and shipped by end of business day.
Orders placed after 12pm Pacific Time are processed by end of next business day.

Accuride operating hours for order processing and customer service will be Monday through Friday from 9am to 5pm Pacific Time (excluding the following federal holidays).

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day After Thanksgiving Day
Christmas Eve Day
Christmas Day

Order Changes – In the event that you need to change an order, you must contact customer service prior to receiving shipment confirmation.  Otherwise, you will need to return the product once it is received as explained below.

 

Order Cancellation – In the event that you need to cancel an order, you must contact customer service prior to receiving a shipment confirmation.  Once the order has shipped, we will not refund shipping charges and you will be responsible for return shipping charges. 

 

Pricing

Online prices displayed on Accuride.com are subject to change at any time and without notice.  Accuride reserves the right to offer a volume discount to customers based upon the quantity of products purchased in a single transaction.

 

Volume discount pricing is subject to product availability and quantity limits may apply.  Accuride reserves the right to accept or reject any volume discount order; or charge the full price for the product based on availability.

 

Tax

We are required by state law to collect sales tax on any order shipped to a state where we have a physical presence.

 

STATE & LOCAL SALES TAXES

The terms contained herein are subject to change as the taxation of online transactions is continually evolving.

Orders shipped to CA, IN, NC, OH, TX, will have all applicable local and state sales taxes added to your total order and to your shipping charges.

We do not collect sales or use taxes in all states.  For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. You may have a tax obligation in states where we do not collect sales tax.  Details of how to report and remit these taxes may be found at the websites of your respective tax authorities. 

In order to be exempt from sales tax in in the aforementioned states, you must submit a valid reseller certificate to customer service(websupport@accuride.com).  Upon validating your certificate, we will notify you and flag your account for exemption on future purchases.  At the beginning of each calendar year your account will automatically revert back to a non-exempt status in our system.  Following the aforementioned certificate submission process, you must provide an updated reseller certificate in order to be exempt from sales tax on purchases.

 

Shipping - We will ship your order within one business day from when the order is placed.

Orders placed before 12pm Pacific Time are processed and shipped by end of business day.
Orders placed after 12pm Pacific Time are processed by end of next business day.

For orders placed during the weekend/federal holidays, order processing will occur on the next business day by end of day. We offer a range of delivery options via FedEx.  Customer will be responsible for shipping costs.

 

We currently do ship internationally.

 

Upon receipt of the shipment, please inspect the items to ensure everything is received as expected (quantity, length, model).

 

Returns – For damaged items, wrong items, malfunctioning items.

In the event there is an issue with your order, please fill out our contact form HERE immediately. Failure to complete the return authorization within 30 days of receipt of your purchase will prevent us from granting a return authorization.  Once your request is received, you may be asked to provide photos of the product/original packaging in question.  Upon approval of your return, you will be provided return shipping labels. Once product is received in our facility, inspected and approved, you will receive a refund for all product, tax and shipping charges.

 

In the event you need to return an order or items purchased in error, you will be charged a restocking fee of 15% or a minimum of $10.00 and you will be responsible for shipping charges.